Support
Most questions are answered below, but if you are still stuck then please reach out and we will help.
Open a ticket
Press control shift S anywhere in the game and your ticket goes straight to staff.
Cannot log in?
Then email support@ancadper.com, which is the one case a ticket cannot cover.
The rules
Everything expected of you here, and the guides new players are given, are on their own page. They apply everywhere connected to the game, the Telegram group and channel included.
Reach staff from inside the game
Press control shift S anywhere in the game to open a support ticket, and it goes straight to staff, who answer it as soon as they can, after which you are told and the answer waits in your notices until you read it.
Please use a ticket rather than email whenever you can log in, because it already asks for the details we would otherwise have to ask you for, which makes the whole thing quicker for everybody.
Resolved tickets and accepted suggestions pay credits.
What makes a report useful
What you saw, rather than what you think caused it. Where you were, what you were doing, and what happened instead.
The reports that take longest to fix are the ones describing a theory. Working out the cause is our job, and you have already done the part only you could do.
Accounts
I didn't get my verification code
Check spam, wait a minute, or press "Send code" again. Still nothing? Then email us, since you cannot open a ticket without logging in.
I forgot my password
On log in choose "Forgot password", enter your username or email and use the reset code we send.
Move an old character into my account
Log in, open the account menu and choose "Import character"; enter its name and password.
How many characters can I have?
3 to start, plus 3 more per premium character on the account.
Payments
How do credits work?
100 credits = $1, bought for a specific character with Stripe or PayPal.
I paid but didn't get my credits
They're added the next time that character logs in. If not, open a ticket with control shift S and give us your receipt and character name.
I entered the wrong character name
Open a ticket with control shift S, include your receipt, and we will move the credits.